Privacy Policy

Who we are

Protector Finder (“we”, “us”, “our”) is an online store for mobile accessories — cases, chargers, cables, earphones, power banks and related products — serving retail buyers and wholesale customers.

For privacy questions, contact us at contact@protectorfinder.com or WhatsApp +92 322 408 3545.

Information we collect

Information you provide

• Order details — name, phone number, city, delivery address, and any notes you add at checkout
• Account details — if you create a login (name, phone/email, password as stored by the system)
• Messages — when you contact us by WhatsApp, email, or the contact form
• Reviews or feedback — if you leave product feedback on the site

Information collected automatically

• Cart & session data — items in your cart/wishlist linked to a browser session
• Device & usage basics — browser type, approximate access time, and pages needed to run the shop securely
• Order history — products ordered, amounts, and status for fulfilment and support

How we use your information

• Process, confirm, pack and deliver your orders
• Contact you about order status, stock, or delivery issues
• Provide tracking, support, and returns assistance
• Improve the storefront, product selection, and customer experience
• Prevent fraud, abuse, or security incidents
• Meet legal or accounting requirements where applicable

We do not sell your personal information to third parties for marketing lists.

Who we share with

We only share what is needed to run the business:

• Delivery partners / riders — name, phone, and address to complete delivery
• Payment channels — if you pay via bank or mobile wallet, their systems handle that payment
• Service providers — hosting, messaging tools, or technical services that process data on our instructions
• Authorities — only if required by law

Cookies & local storage

We use browser session cookies and local storage so the shop works correctly — for example keeping your cart, login session, and simple preferences (like last tracking ID). These are essential or convenience features, not third-party advertising trackers from us.

You can clear cookies and site data in your browser settings; doing so may empty your cart or log you out.

Security & retention

We use reasonable technical and organisational measures to protect order and account data (secure hosting, access controls, and careful handling of customer records). No online system is 100% risk-free — please keep your login details private.

We keep order and customer records as long as needed for fulfilment, support, accounting, and legal purposes, then remove or anonymise them when no longer required.

Your choices

• Ask us what personal data we hold about you related to your orders
• Request a correction if details are wrong
• Request deletion where we are not required to keep the data
• Stop marketing-style messages (if any) by telling us on WhatsApp

To make a request, message us with your name, phone number used on the order, and order/tracking ID if you have one.

Children

Our store is intended for adults and business buyers. We do not knowingly collect personal information from children. If you believe a child has provided data, contact us and we will delete it where appropriate.

Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do. Continued use of the store after updates means you accept the revised policy.

Contact

Questions about privacy or your data? Reach us anytime.